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Our Terms Shape How Your Account Works

When you open an account at bk hk, these terms define what you can do in the lobby, how payments flow through DANA, OVO, GoPay and QRIS, and…

Account ownership rulesPayment and withdrawal termsGame access and eligibility
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bk hk Our Terms Shape How Your Account Works
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Reach Our Team About Terms Questions

If a terms question comes up while you're in the lobby or after you withdraw, contact us through any channel below.

Live Chat Open the chat window in your account lobby or on this site.
Email Support Send your question to [email protected] with your account email.
Account Settings Log into bk hk, go to Help > Terms & Policies to read the…
YOUR DATA & ACCOUNT SAFETY

How We Handle Your Information Under These Terms

These terms include how we collect, store, and use your account data. When you sign up, we ask for your name, phone, email and payment details — only what's needed to verify…

Data You Provide

Name, email, phone, payment method (DANA, OVO, GoPay, QRIS) and ID details are stored securely. We use them only for account verification, deposit/withdrawal processing, and legal compliance.

Account Security

Your password is encrypted and never stored in plain text. Enable two-factor authentication in Settings > Security to add a second layer. Never share your login with anyone.

Cookies and Tracking

We use cookies to keep you logged in, remember your preferences, and analyse how you navigate the lobby. You can manage cookie settings in your browser or contact support to opt out.

Data Retention

We keep account data for as long as your account is active, plus seven years after closure for legal and fraud prevention. Closed accounts are then anonymised per regulatory standards.

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay, QRIS), anti-fraud partners, and regulators where required by law. No marketing companies or data brokers receive your information.

Request Your Data

Email [email protected] with the subject 'Data Request' and your account email. We'll send you all stored data within 10 business days, free of charge.

Frequently Asked About bk hk Terms

These questions come up often when players are opening accounts or making their first withdrawal. If your question isn't here, reach out to support — we're here to clarify any terms point.

No. Your deposit method must belong to you personally. These terms require that deposits and withdrawals go to and from accounts registered in your name. If we detect a mismatch, we'll suspend your account and hold the balance pending verification. Use only your own payment method to avoid delays.

If you violate core terms — like sharing your login, using multiple accounts, or depositing funds that aren't yours — we will suspend your account immediately. We'll contact you to explain the breach and what happens next. In some cases, we may release your balance after we verify your identity; in others, we may void it if the breach puts other players at risk.

You accept these terms when you click 'I Agree' during account creation. You can read the full text anytime by logging in and going to Help > Terms & Policies. If terms change, we'll notify you by email at least 14 days before the change takes effect. You can reject new terms, but your account won't be active until you accept.

These terms apply to all bk hk accounts in supported Indonesia regions. Access and eligibility depend on local law in your area. If local law restricts certain games or payment methods, we'll block them in your account. Contact support if you're unsure whether you can access your region's full lobby.

Once a withdrawal is submitted to DANA, OVO, GoPay or QRIS, it cannot be cancelled. Funds usually reach your payment account within minutes. These terms require that all withdrawal requests are final. If you withdrew by mistake, contact support immediately — we may be able to help if the transaction hasn't cleared yet.

If we close your account, we'll email you an explanation within 48 hours. We'll release any balance you have to your registered payment method. If you dispute the closure, you can request a formal review by emailing [email protected] with 'Account Closure Review' in the subject line. We'll respond within 10 business days.

We update these terms as needed to comply with local law or improve clarity. Major changes (payment rules, account suspension terms, data handling) are emailed to you 14 days before they take effect. Minor updates (spelling, formatting, new payment methods) may be applied immediately. Check our Terms page regularly for the latest version.

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