Reference

How We Protect Your Account and Payment Information

When you open an account at bk hk, your personal data and payment details — whether you fund via DANA, OVO, GoPay or QRIS — move through encrypted…

Encrypted account & wallet securityDANA, OVO, GoPay, QRIS data handlingYour access and deletion rights explained
bk hk How We Protect Your Account and Payment Information
REACH OUR TEAM

Contact Us About Your Privacy Rights

Live Chat Support Open the chat widget in your account lobby between 08:00 and 23:00 Jakarta time…
Email Support Send privacy inquiries to [email protected]. Include your account username and the specific data or…
Account Settings Navigate to Settings > Privacy within your account dashboard to download your personal data…
HOW WE SECURE IT

The Technical and Operational Safeguards Behind Your Privacy

Encrypted Transactions

Every deposit via DANA, OVO, GoPay or QRIS and every withdrawal request travels through TLS 1.2 encryption. Payment processors never see your full account balance or gameplay history — only the transaction amount and your verified identifier.

Cookie and Tracking Transparency

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby and which games draw your attention. You can disable non-essential cookies in your browser settings without losing account access; login cookies remain necessary for security.

Account Access Controls

Your password is hashed on our servers; we never store it in plain text. Enable two-factor authentication in Settings > Security to add a second layer — a code sent to your registered phone number whenever you log in from an unrecognised device.

Data Retention Limits

We keep your account profile and transaction records active while your membership is open. After you request account deletion, personal data is removed within 30 days; transaction logs are archived separately for seven years where local law requires, then purged.

Third-Party Data Sharing

We share personal data only with payment processors (for DANA, OVO, GoPay and QRIS transfers), game studios (to route your live-table sessions), and where local law mandates (e.g. fraud investigation or tax reporting). You retain the right to object to non-essential sharing.

Your Privacy Rights

You can request access to all data we hold, ask us to correct errors, download your information in portable format, delete your account, or withdraw consent for analytics cookies. Submit requests via live chat, email or your Settings panel; we respond within 10 business days.

Privacy Policy Questions Indonesian Players Ask

Your account profile, name and contact details are deleted from our live systems within 30 days of your closure request. Transaction history is archived and kept for seven years where local law permits, then permanently removed. Payment processors retain settlement records only as required by their own policies and local regulation in Indonesia.

Each deposit flows through encrypted channels directly to the payment processor. We store only the last four digits of your wallet identifier and the timestamp of the transaction; the processor retains the full wallet data. When you withdraw, funds return to your original payment method via the same encrypted route.

Yes. Go to Settings > Privacy > Download My Data, or email [email protected] with your request. We compile your profile details, transaction history, deposit and withdrawal records, and device-login logs into a portable file and send it within ten business days.

Only you and our internal support team (when you contact us) can view your account balance and game session records. Game studios see only anonymised session data — table type, session duration, and payout amounts — but not your name or wallet details. Live dealers never see your real name or payment method.

We use analytics cookies to understand how you browse our lobby and which games you explore, but these cookies do not follow you to other websites. We do not share your browsing behaviour with third parties. You can disable analytics cookies in your browser preferences without losing access to your account.

Contact our support team immediately via live chat (08:00–23:00 Jakarta time) or email [email protected]. We will reset your password, review your recent login activity, and help you enable two-factor authentication. If fraudulent transactions appear, we initiate a dispute with your payment processor within 24 hours.

Active transaction records are retained for the life of your account. After closure, transaction logs are kept in secure archive for seven years where local law requires it, then permanently deleted. This retention supports fraud prevention and compliance with Indonesian financial regulations.